for stays at howgills hideaway from 14/03/2020 - 03/04/2020
We will update this over the coming days and weeks and may need to follow instruction or change our approach as the circumstances change.
At present Howgills Hideaway will remain OPEN!
We understand that holidays are important and that we all need something to look forward to, whether that be peace and relaxation for a few days or an activity packed trip with the kids!
We are taking the advice of medical professionals, the government and governing bodies seriously and alongside this believe we have a duty of care to our guests, our local community and our team.
** For the moment, please bear the following in mind**
Call or email us if you have any symptoms or feel you need to cancel your stay due to Covid-19, we are ready to move your holiday to another date or issue a credit voucher that will be valid for 18 months. Our normal terms and conditions will apply for refunds. If there are any restrictions placed on travel or gatherings of people then we will review and let you know.
If you believe that you are vulnerable, or have regular close contact with anyone who is please consider carefully if this is the time for you to come on holiday. The above point will apply for moving your stay, credit notes or refunds
You cannot self-isolate at Howgills Hideaway for the safety of other guests, our team and our community. If you were to also need more urgent medical attention remember that we have limited local A&E services and it would be reckless to travel under the conditions of self-isolation. Be sensible and stay away!
Use common sense hygiene practice while here. Wash your hands and bin your tissues. Remember that the facilities are communal and help reduce the risk for our other guests and team. We will, as always, keep the facilities clean and use disinfectant.
If you develop symptoms while on the site, please refrain from using the facilities. Please pack up and call us to notify us that you are leaving the site and we will discuss the process